Do you want to return your online order? Then request a return via your account . This request will be sent to us so that we can assess whether a return is applicable. Depending on the product and the location, you will receive a shipping label from us, we will schedule a pick-up or we will tell you how to return the product to us.

How can i return?

Clothing, accessories and parts:

1. Fill out the return form that you received with your order. If you've lost it, you can download the form here!
2. Place the return form in the box, along with the items you wish to return.
3. Send the box to our return address, which can be found on the return form.
4. Once we've processed your return, we'll refund the money to your account. 

Currently we do not offer free returns.

Bicycles:
For returning bicycles, transport costs will be charged. Please contact our customer service.

What are the online return conditions?

Clothing, accessories and parts:

• You can return your online order up to 28 days after receipt
• The products are unused, undamaged and complete
• The products are (where possible) in the original packaging

Bicycles:

• The bike is clean
• The bicycle is undamaged
• The bike is complete (everything included is present)
• You can return your bike up to 14 days after receipt.
• A maximum of 5 km has been cycled by bike
• Only for electric bicycles: battery and charger are present and, if reasonably possible, in the original packaging

For electric bicycles only: the battery and charger are present and, if reasonably possible, in the original packaging.

Does the bicycle no longer meet the above conditions? Then the depreciation can be charged. You are only liable for the depreciation of the bicycle if you visibly use it more than necessary to assess the characteristics and operation. For returning bicycles, the transport costs are charged. 

Can I exchange a product?

Did you buy a product from us via the webshop, but is the size not right? Then you can easily return your product. If you want to receive a different size, you can place a new order in the webshop immediately.  You will receive the refund for your return as soon as we have processed it.